Compare AI products
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Zendesk
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|---|---|
| Score | 8.0/10 |
| Type | software |
| Category | Customer Support |
| Summary | AI agents built into the helpdesk, billed on automated resolutions. |
| Starting price | $25 monthly per agent |
| Visit → |
Feature matrix
10 features| Feature | Zendesk AI Agents |
|---|---|
| API access | ✓ |
| Multilingual | ✓ |
| Free trial | ✓ |
| Omnichannel | ✓ |
| Ticket deflection | ✓ |
| No-code | ✓ |
| Agent Assist | ✓ |
| Knowledge base | ✓ |
| AI Chatbot | ✓ |
| Intelligent Triage | ✓ |
✓ = the product lists this capability. Capabilities are normalized to a shared vocabulary so the same feature lines up across products.