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Forethought (Zendesk)
Score 7.0/10
Type software
Category Customer Support
Summary Outcome-based generative AI for support, now part of Zendesk.
Starting price Free trial
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Feature matrix

9 features
FeatureForethought
API access ✓
Multilingual ✓
Free trial ✓
AI Agent ✓
Ticket deflection ✓
Agent Assist ✓
Analytics ✓
Generative AI ✓
Ticket Triage ✓

✓ = the product lists this capability. Capabilities are normalized to a shared vocabulary so the same feature lines up across products.

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