Compare AI products
Add up to 4 products and see features, pricing, and scores side by side.
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Freshworks
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|---|---|
| Score | 8.0/10 |
| Type | software |
| Category | Customer Support |
| Summary | Affordable helpdesk with session-based Freddy AI agents and copilot. |
| Starting price | $0 monthly |
| Visit → |
Feature matrix
12 features| Feature | Freshdesk (Freddy AI) |
|---|---|
| API access | ✓ |
| Multilingual | ✓ |
| Free trial | ✓ |
| AI Agent | ✓ |
| Omnichannel | ✓ |
| Ticket deflection | ✓ |
| Agent Assist | ✓ |
| Knowledge base | ✓ |
| Analytics | ✓ |
| Automation | ✓ |
| Free tier | ✓ |
| Mobile app | ✓ |
✓ = the product lists this capability. Capabilities are normalized to a shared vocabulary so the same feature lines up across products.