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Affordable helpdesk with session-based Freddy AI agents and copilot.
Pros
- Most accessible entry pricing in the category (from $19/agent)
- Low-cost session-based AI economics
- Strong out-of-the-box self-service for SMB/mid-market
Cons
- AI costs stack (Copilot per-agent + sessions) as usage grows
- Less enterprise-grade agentic depth than specialist AI vendors
- Session definition can inflate counts
✓ Where it shines / best for
- SMBs and mid-market teams wanting an affordable scalable helpdesk
- Teams that want optional AI add-ons rather than mandatory bundling
- Companies needing omnichannel ticketing with a free starter tier
✕ Not the best fit for
- Enterprises wanting a CRM-first data model over ticket-centric workflows
- Teams needing the absolute cheapest fully AI-bundled per-resolution pricing
- Highly customized B2B product-support workflows tied to engineering
Features
- ✓ Omnichannel ticketing across email, chat, phone, and social
- ✓ Freddy AI Agent for autonomous self-service deflection and chatbots
- ✓ Freddy AI Copilot suggesting replies, summaries, and next actions to agents
- ✓ Freddy AI Insights for analytics, forecasting, and anomaly detection
- ✓ SLA management, automations, and ticket routing
- ✓ Knowledge base and self-service portal
- ✓ Collaboration features (threads, shared ownership, canned responses)
- ✓ Marketplace apps and REST API integrations
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Free | $0 | monthly | Up to 2 agents (some markets up to 10); email & social ticketing, knowledge base |
| Growth | $15 | monthly-annual | Per agent/month billed annually; ~$18 billed monthly |
| Pro | $49 | monthly-annual | Per agent/month billed annually; ~$59 billed monthly |
| Enterprise | $79 | monthly-annual | Per agent/month billed annually; ~$95 billed monthly |
| Freddy AI Copilot | $29 | monthly | Add-on per agent/month for agent-assist AI |
| Freddy AI Agent | Usage-based | monthly | Charged per resolved session/bot session; contact sales for session packs |
Pricing verified from the official source. Prices change often — confirm on the vendor's site before buying.
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